In this video, I take a chance to see if I can get a Swarmify video embedded in my favorite knowledge management solution, SupportHero. Spoiler: It worked.
Read MoreIn this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.
Read MoreIn this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.
Read MoreIn this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.
Read MoreIn Episode 73 of the podcast, I discussed the reasons your business should have a support portal and how to get started with one. One piece of technology that I talked about was SupportHero. SupportHero […]
Read MoreEvery business has customers (and potential customers) that have questions about your products and services. Therefore it only makes sense that every business should have a knowledge base or support site on their website. But many […]
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