Posts Tagged ‘Stepshot’

Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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This week’s Tech Smart Boss Cool Tech of the Week -> Stepshot

Check out all the best of the week in Issue 108 of the Tech Smart Boss Newsletter. I’m always talking about documenting process and procedures in our podcast and YouTube videos. But the truth is, documenting […]

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Episode 78: How To Introduce Your Team To New Technology (The Tech Smart Boss Way)

Being a Tech Smart Boss means one thing for sure, you will always love technology more than your employees.  It’s something you have to keep in mind as you start to implement technology to your team.  […]

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Episode 73: How to Set Up A Knowledge Base and Support Site For Your Business (The Tech Smart Boss Way)

Every business has customers (and potential customers) that have questions about your products and services.  Therefore it only makes sense that every business should have a knowledge base or support site on their website.  But many […]

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Episode 52: What I’ve Learned After One Year Of Tech Smart Boss (And How I’m Applying It To My Business)

Episode 52 represents one year of Tech Smart Boss.  My motivation for starting Tech Smart Boss was a combination of passion and for experimenting and learning new techniques that I can apply to my primary focus, […]

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