In this episode, I go through the various tools and processes that I used to restore and rebuild my laptop from scratch when I surprisingly lost all my data while getting a repair.
Read MoreIn this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.
Read MoreIn this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.
Read MoreIn this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.
Read MoreCheck out all the best of the week in Issue 80 of the Tech Smart Boss Newsletter. This week’s Cool Tech of the Week is Kayako. I’ve talked about the importance of Customer Service and having […]
Read MoreEvery business has customers (and potential customers) that have questions about your products and services. Therefore it only makes sense that every business should have a knowledge base or support site on their website. But many […]
Read MoreI’ve talked about Slack a lot in past podcasts but I’ve never gone into detail why I use it, how I use it, and how it’s transformed my business. And believe it or not, I was […]
Read MoreThese days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website. In this episode, I give you a lot of chat tools to consider and […]
Read MoreStarting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]
Read MoreHow many times have you said, “I wish I could get this task off my plate but it’s easier to do it than teach someone else how to do it?” If you routinely say that, then […]
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