Collecting feedback is more than just sending a survey link to a customer and hoping they fill it out. I get NPS survey requests from software vendors almost daily and for the most part, they get […]
Read MoreIt’s been almost a year since we first published an onboarding and review video on HubSpot CRM. In that timeframe, they have made a lot of updates and enhancements, so we wanted to take a fresh […]
Read MoreEach week on the podcast we talk about the combination of great business processes with powerful and easy to implement technology, as the recipe for business growth. KissFlow is a tool that helps a small to […]
Read MoreI kept hearing about this new Gmail interface but as a G Suite user, I was feeling left out. That was until I figured out how to enable it for my company. You can read […]
Read MoreI’m always looking for the next cool technology and due to their excellent marketing, Paldesk crossed my desk and I wanted to take a closer look. These days you have to have omnichannel support as your […]
Read MoreThere are a lot of project management systems out there but one that recently caught my eye was Plan. One I really liked their website, but also they had a nicely designed interface and was aiming […]
Read MoreIn Episode 73 of the podcast, I discussed the reasons your business should have a support portal and how to get started with one. One piece of technology that I talked about was SupportHero. SupportHero […]
Read MoreAt any given moment, I would have 2-3 browser opens with 10-12 tabs a piece. I just never wanted to lose that special website that I had found, or I wanted something open and logged in […]
Read MoreIf you follow our podcast, you know I’m a huge fan of Slack (check out Episode 54). But being a Tech Smart Boss means always looking for something better. A few weeks ago, we took a […]
Read MoreWhen it comes to sending emails these days you need every advantage you can get. Between over aggressive corporate spam filters and the Gmail promotions tab, it’s hard to get your legitimate interest emails in the inbox of your customers, […]
Read MoreSubscribe for updates and free resources