In this episode, I go over 10 (really about 15) super simple methods to help users convert more often on your website content. And we discuss some of the technology you can use to make it happen.
Read MoreIn this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.
Read MoreFor this episode, I decided to dedicate the 100th episode to answering listener questions. I took the questions received and picked the Top 10 (many an amalgamation of multiple similar type questions). In this episode, I made it through 5, so this is Part 1 of the Tech Smart Boss 100th Episode, Ask Me Anything.
Read MoreEvery business has customers (and potential customers) that have questions about your products and services. Therefore it only makes sense that every business should have a knowledge base or support site on their website. But many […]
Read MoreEach week we name a software or service as our Tech Smart Boss Cool Tech of the Week in our newsletter. Not because they pay us or to put in an affiliate link, but because I […]
Read MoreI’ve talked about Slack a lot in past podcasts but I’ve never gone into detail why I use it, how I use it, and how it’s transformed my business. And believe it or not, I was […]
Read MoreCheck out all the best of the week in Issue 58 of the Tech Smart Boss Newsletter. Since we focus so much on providing amazing customer support and service (check out Episode 18 of the podcast […]
Read MoreThese days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website. In this episode, I give you a lot of chat tools to consider and […]
Read MoreStarting Oct 2017, Google is going to start warning website visitors when websites are not secure. If you don’t have your website protected by SSL, you will start to lose conversion, brand credibility, and traffic. In […]
Read MoreBoth HubSpot CRM and HelpScout are part of our Tech Smart Boss Tech Stack so it only makes sense that the two have a tight integration. Thankfully, the guys at HelpScout made that happen. It only […]
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