Posts Tagged ‘HelpNinja’

This week’s Tech Smart Boss Cool Tech of the Week -> HelpNinja

Check out all the best of the week in Issue 139 of the Tech Smart Boss Newsletter. I covered HelpNinja back in November 2018 on our YouTube channel and since that time they have grown their […]

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Episode 132: How I Lost Everything On My Laptop And Fully Recovered (The Tech Smart Boss Way)

In this episode, I go through the various tools and processes that I used to restore and rebuild my laptop from scratch when I surprisingly lost all my data while getting a repair.

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Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.

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Episode 130: How To Best Use Canned Responses In Your Sales and Support Teams

In this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.

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Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track

In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.

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Episode 118: 8 Tips To Take Your Customer Support From Good To Great

In this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.

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Solve Customer Requests With The Efficiency Of A Ninja Using HelpNinja

In this video, I walk through the interface of HelpNinja and point out a few of the features that I really like. HelpNinja checks off all the major features needed in a Customer Support system and has an exciting roadmap for what is to come.

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