Check out all the best of the week in Issue 139 of the Tech Smart Boss Newsletter. I covered HelpNinja back in November 2018 on our YouTube channel and since that time they have grown their […]
Read MoreIn this episode, I go through the various tools and processes that I used to restore and rebuild my laptop from scratch when I surprisingly lost all my data while getting a repair.
Read MoreIn this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.
Read MoreIn this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.
Read MoreIn this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.
Read MoreIn this episode, I go over 8 things that you should be doing from a technology and process perspective to deliver great customer support.
Read MoreIn this video, I walk through the interface of HelpNinja and point out a few of the features that I really like. HelpNinja checks off all the major features needed in a Customer Support system and has an exciting roadmap for what is to come.
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