Posts Tagged ‘HelpCrunch’

Episode 134: How To Get Started With Time Blocking So You Can Be A Productive Tech Smart Boss

In this episode, I explain the concept of time blocking and how to implement it for yourself as well as your team.

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Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.

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Episode 130: How To Best Use Canned Responses In Your Sales and Support Teams

In this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.

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Your Support Team Won’t Be In A Bind With HelpCrunch (Onboarding and Review)

In this video, I set up a new account and spend some time comparing the difference between their free account and their plan including email. There’s a lot to explore in HelpCrunch so this video gets a little longer than most.

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