The product or service that any given business provides is only one-half of what a company provides with the transaction. The other half is the experience. In the entertainment business, the experience can sometimes even be […]
Read MoreOwning a business is a lot of hard work, but as time has gone on, there have been many quality-of-life improvements in the form of technology. Some businesses have shied away from using tech and digital […]
Read MoreKnowing who your customers are is an important move for businesses to make. If you don’t know who your customers are, you decrease the likelihood of your marketing efforts being effective. Worse, you may leave those […]
Read MoreIn this video, I set up a new Helpwise account and walk through the setup of the tool. I connect one of my incoming email queues and take a look at some of the features. Label me as impressed with Helpwise.
Read MoreCompanies can release their own products and services for customers, but customers may have questions about how the products work, how to handle common problems, or how to understand general company policies. To combat this issue, […]
Read MoreIn this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.
Read MoreIn this video, we set up a new Upvoty account and take a look at their onboarding, their platform, and create a quick feedback board.
Read MoreIn this video, I set up a new BirdSeed account, go through their onboarding, and take a quick look at how to set it up. I even get it on my website to show you how it works.
Read MoreIn this video, I set up a new account and since there is so much inside this tool, I do my best to walk through as much as possible and show you how to get started. This is the kind of feature-rich tool that you just have to spend some time with to unlock everything.
Read MoreIn this episode, I go over both the process and technology steps you can take to ensure your sales and support teams are in sync as you grow.
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