Posts Tagged ‘Customer Service’

How to Improve Your Company’s Relationship With Customers

The product or service that any given business provides is only one-half of what a company provides with the transaction. The other half is the experience. In the entertainment business, the experience can sometimes even be […]

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How Technology Can Reduce Time-Consuming Tasks for Your Business

Owning a business is a lot of hard work, but as time has gone on, there have been many quality-of-life improvements in the form of technology. Some businesses have shied away from using tech and digital […]

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How to Get to Know Your Customers Better

Knowing who your customers are is an important move for businesses to make. If you don’t know who your customers are, you decrease the likelihood of your marketing efforts being effective. Worse, you may leave those […]

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Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support

In this video, I set up a new Helpwise account and walk through the setup of the tool. I connect one of my incoming email queues and take a look at some of the features. Label me as impressed with Helpwise.

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Why Your Company Needs a Help Desk

Companies can release their own products and services for customers, but customers may have questions about how the products work, how to handle common problems, or how to understand general company policies. To combat this issue, […]

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Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.

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Take Your Feedback Up A Level With Upvoty (Onboarding and Review)

In this video, we set up a new Upvoty account and take a look at their onboarding, their platform, and create a quick feedback board.

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Birds Of A Feather Flock Together To Give Great Customer Support With BirdSeed (Onboarding and Review)

In this video, I set up a new BirdSeed account, go through their onboarding, and take a quick look at how to set it up. I even get it on my website to show you how it works.

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You Won’t Have Any Phobia Using Xeno For Your Customer Support

In this video, I set up a new account and since there is so much inside this tool, I do my best to walk through as much as possible and show you how to get started. This is the kind of feature-rich tool that you just have to spend some time with to unlock everything.

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Episode 114: How To Align Your Sales and Support Organizations

In this episode, I go over both the process and technology steps you can take to ensure your sales and support teams are in sync as you grow.

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