Posts Tagged ‘Customer Service’

How to Get to Know Your Customers Better

Knowing who your customers are is an important move for businesses to make. If you don’t know who your customers are, you decrease the likelihood of your marketing efforts being effective. Worse, you may leave those […]

Read More

Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support

In this video, I set up a new Helpwise account and walk through the setup of the tool. I connect one of my incoming email queues and take a look at some of the features. Label me as impressed with Helpwise.

Helpwise Onboarding and Review: Help Your Team Get Wise With Customer Support Read More

Why Your Company Needs a Help Desk

Companies can release their own products and services for customers, but customers may have questions about how the products work, how to handle common problems, or how to understand general company policies. To combat this issue, […]

Read More

Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don’t want to miss this one.

Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way) Read More

Take Your Feedback Up A Level With Upvoty (Onboarding and Review)

In this video, we set up a new Upvoty account and take a look at their onboarding, their platform, and create a quick feedback board.

Take Your Feedback Up A Level With Upvoty (Onboarding and Review) Read More

Birds Of A Feather Flock Together To Give Great Customer Support With BirdSeed (Onboarding and Review)

In this video, I set up a new BirdSeed account, go through their onboarding, and take a quick look at how to set it up. I even get it on my website to show you how it works.

Birds Of A Feather Flock Together To Give Great Customer Support With BirdSeed (Onboarding and Review) Read More

You Won’t Have Any Phobia Using Xeno For Your Customer Support

In this video, I set up a new account and since there is so much inside this tool, I do my best to walk through as much as possible and show you how to get started. This is the kind of feature-rich tool that you just have to spend some time with to unlock everything.

You Won't Have Any Phobia Using Xeno For Your Customer Support Read More

Episode 114: How To Align Your Sales and Support Organizations

In this episode, I go over both the process and technology steps you can take to ensure your sales and support teams are in sync as you grow.

Episode 114: How To Align Your Sales and Support Organizations Read More

Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)

In this video, I set up a new account in Tidio and go through their onboarding, add their chat widget to my website, and do a little exploration of the Tidio features.

Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review) Read More

Nurture Your Customers from Beginning to End with Customerly (Onboarding and Review)

In this video, we take a look at Customerly, do their onboarding process, and even get their chat widget on our website.

Nurture Your Customers from Beginning to End with Customerly (Onboarding and Review) Read More

Subscribe for updates and free resources