For some reason, I always have a soft spot in my heart when it comes to Help Desk software. It’s probably because I started my career implementing enterprise service desk management and I realized how much large businesses are spending to get a solid help desk system in place.
So when I find a product that’s powerful and affordable for small business, I get excited. That’s exactly what I found with a newcomer in the field, HelpNinja.
As I discussed in Episode 20 of the podcast, having a solid help desk system for your team to receive and respond to incoming requests is key to a growing business. HelpNinja checks off all the major features needed in a Customer Support system and has an exciting roadmap for what is to come.
In this video, I walk through the interface of HelpNinja and point out a few of the features that I really like.
Check out this video, and let me know what you think about using HelpNinja to help you solve customer requests with the speed and efficiency of a Ninja.
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Any thoughts on Customerly (https://customerly.io)?
Hi Justin, thanks for the comment. A lot of people are jumping on the LTD and mostly positive comments. I think it depends on your use case. Customerly is more like an Intercom-type app. Designed really for in-app support via live chat, email automation based on segments, and survey features all integrated with a lite CRM. If your support model is built around that, it is probably a good fit. If your support is more help-desk/email oriented then HelpNinja is probably a better fit. HelpNinja is going to be more like HelpScout and FrontApp. Hope that helps.