Episode 7: How My Physical Therapy Turned Into a Technology Blue Print

I can’t help myself, I’m always looking at other businesses for how they could use technology better. In this episode I break down a physical therapist business and hope the tips can help you.

Topics Discussed (Time Stamped)

5:10 A scenario at my Physical Therapy office
7:30 Who can benefit from these methods?
9:52 First area to improve is scheduling
12:48 The on-boarding process
14:53 A couple of points why it is important to get customer’s email
16:24 Mailing systems you can use
17:36 Those referrals matter!
20:56 Using technology to get surveys
21:27 Having a website and things to consider when having one
23:18 Putting themselves in the shoes of the customers
25:13 How can billing be improved through technology?
28:05 Takeaways
28:40 Don’t let demographics be your excuse

Quotes Worth Sharing

Cancelled appointments mean money lost Click To Tweet
Step out of your side of the desk and step in the shoes of your customer Click To Tweet

Resources Mentioned


Thanks for listening and checking out the show notes,  any feedback, comments, or questions, send me a email at david@techsmartboss.com

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