These days chat tools are a dime a dozen. But surprisingly a lot of businesses still don’t support chat on their website. In this episode, I give you a lot of chat tools to consider and the 5 must haves and 4 nice to haves to help with your selection. But more importantly, I discuss how having a customer-focused business means you must have chat on your website, but it doesn’t mean you have to have a team of live agents 24/7 to handle incoming requests. Learn how website chat can benefit your business and more.
02:34 Todays episode talks about Live Chat on your website
03:33 Features of Live Chat
04:39 Products that are doing chat
08:05 Some criteria how pricing is determined
11:27 Some segments of chat providers
13:35 Chat used as sales and support purposes
15:37 Stand-alone chat
16:20 Chat as a part of a portfolio of other system
18:34 CRM integrated chat
20:55 Tools that are trying to get into some marketing automation
21:54 What is a Chatbot
27:44 What happens if they fail
28:32 Ability to go capture email and go offline mode
30:48 How does the chat know if you’re on or off – Business hours
31:47 What channel of delivery the message is going on
34:05 Being able to target behavior on your website and pop up messages to users
40:18 4 Things that are nice to have
40:31 Chat’s ability to integrate identity
42:19 The concept of live view and proactive chat
45:16 Integrate with your support documentation
46:47 Full blown chatbot
Thanks for listening and checking out the show notes, any feedback, comments, or questions, send me an email at david@techsmartboss.com
For both CRM and Live Chat i use a software called Rocketbots which is also pretty good as the ones mentioned and has a free plan with unlimited agents https://rocketbots.io/features/