Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your people and process to amaze and delight your customers.

Topics Discussed (Time Stamped)

01:00 8 Things you need to deliver stellar customer support to your customer
06:25 Cool tech of the week: privacy.com
11:19 Have website chat
14:34 Have a helpdesk system
17:11 Have a knowledge-based of shared information
20:51 Have a strong internal chat system
23:33 Have resources to share
26:31 Have screen share tools
29:08 Have a screen recording software
30:48 Have communication tools

Quotes Worth Sharing

Resources Mentioned

• Ep. 1 – https://techsmartboss.getmailsync.com/blog/podcast-episode1/
• Ep. 7 – https://techsmartboss.getmailsync.com/blog/podcast-episode7/
• Ep. 12 – https://techsmartboss.getmailsync.com/blog/podcast-episode12/
• Ep. 18 – https://techsmartboss.getmailsync.com/blog/podcast-episode18/
• Ep. 20 – https://techsmartboss.getmailsync.com/blog/podcast-episode20/
• Ep. 21 – https://techsmartboss.getmailsync.com/blog/podcast-episode21/
• Hubspot – https://www.hubspot.com/
• Cool Tech of the Week – Privacy – https://privacy.com/
• Paypal – https://www.paypal.com/
• Drift – https://www.drift.com/
• Intercom – https://www.intercom.com/
• Olark – https://www.olark.com/
• Facebook Messenger – https://www.facebook.com/messenger/
• Helpscout – https://www.helpscout.net/
• Guru – https://www.getguru.com/
• Slack – https://slack.com/
• Paper by Dropbox – https://www.dropbox.com/paper
• Trello – https://trello.com/
• HipChat – https://www.hipchat.com/
• Skype – https://www.skype.com/
• Yammer – https://www.yammer.com/
• Facebook Workplace – https://www.facebook.com/workplace
• Microsoft Team – https://products.office.com/en-us/microsoft-teams/group-chat-software
• Join.me – https://www.join.me/
• GotoMeeting – https://www.gotomeeting.com/
• Zoom – https://zoom.us/
• Webex – https://www.webex.com/
• Adobe Connect – http://www.adobe.com/products/adobeconnect.html
• UberConference – https://www.uberconference.com/
• Camtasia – https://www.techsmith.com/camtasia.html
• Jing – https://www.techsmith.com/jing.html
• Google Drive – https://www.google.com/drive/
• Wistia – https://wistia.com/
• G Suite – https://gsuite.google.com/
• Office 365 – https://login.microsoftonline.com/
• Fiverr – https://www.fiverr.com/

Thanks!

Thanks for listening and checking out the show notes,  any feedback, comments, or questions, send me an email at [email protected]