Episode 18: 5 Keys to Creating a Customer Service Culture in Your Business (And Why You Should Do It)

Businesses that provide excellent Customer Service don’t do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to create that culture of customer success in your company (and why you should do it).

Topics Discussed (Time Stamped)

2:47 Today’s episode is about customer service
4:30 It’s different from internal support team
6:40 How customer service makes or breaks a business
10:16 B2B perspective of customer service
12:40 What is Traditional support?
14:30 The customer success model and its importance
17:30 The CA story
23:08 Keypoint 1: It’s everybody’s role
26:27 Keypoint 2: It has to be driven from the top
28:59 Keypoint 3: Everyone knows their mission statement
31:30 Keypoint 4: Having a responsive culture
35:40 Keypoint 5: You got to leverage technology
37:30 Recap and Takeaways

Quotes Worth Sharing

Resources Mentioned

• Ep. 15 – https://techsmartboss.getmailsync.com/blog/podcast-episode15/
• Yurbi – https://www.yurbi.com
• CA Technologies – https://www.ca.com/us.html
• 5000fish Value Statement – http://www.5000fish.com/value
• Slack – https://slack.com/
• Dropbox – https://www.dropbox.com/
• Box – https://www.box.com/
• Salesforce – https://www.salesforce.com/
• Leadpages – https://www.leadpages.net/

Thanks!

Thanks for listening and checking out the show notes,  any feedback, comments, or questions, send me a email at [email protected]