Episode 18: 5 Keys to Creating a Customer Service Culture in Your Business (And Why You Should Do It)

Businesses that provide excellent Customer Service don’t do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to create that culture of customer success in your company (and why you should do it).

Topics Discussed (Time Stamped)

2:47 Today’s episode is about customer service
4:30 It’s different from internal support team
6:40 How customer service makes or breaks a business
10:16 B2B perspective of customer service
12:40 What is Traditional support?
14:30 The customer success model and its importance
17:30 The CA story
23:08 Keypoint 1: It’s everybody’s role
26:27 Keypoint 2: It has to be driven from the top
28:59 Keypoint 3: Everyone knows their mission statement
31:30 Keypoint 4: Having a responsive culture
35:40 Keypoint 5: You got to leverage technology
37:30 Recap and Takeaways

Quotes Worth Sharing

Growing your business is not just earning money but also getting your time back Click To Tweet Customer service makes or breaks a business Click To Tweet You don't have to play the low-cost game when you're giving good customer service and support Click To Tweet

Resources Mentioned


Thanks for listening and checking out the show notes,  any feedback, comments, or questions, send me a email at [email protected]

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