Episode 1: How to Deliver Exceptional Customer Service the Tech Smart Boss Way

Welcome to the inaugural episode of the Tech Smart Boss podcast.  After a short intro on what to look forward to in this podcast, we go right into a way to leverage technology to deliver amazing customer experiences, even when you’re in the airport.

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Topics Discussed (Time Stamped)

00:49 What to look forward to in Tech Smart Boss
3:20 Leveraging technology so that you can do more
4:00 Using Technology to handle your customers
5:35 Using Drift in responding quickly to customers
6:56 The airport story
7:35 Using Calendly to schedule appointments
8:38 Using integrations to communicate better
9:50 The results that lead to a closed deal
10:45 Why am I doing this podcast?
12:05 Takeaways
13:40 Things I need you to do
14:40 How to communicate with me

Quotes Worth Sharing

To be successful, you've got to respond quickly to customers. Click To Tweet
You need technology because you can’t just do it by yourself Click To Tweet
You want to use technology to make things easy. Click To Tweet
Business owners have their network of business owners. Click To Tweet

Resources Mentioned

• Our website (you’re here) – https://techsmartboss.getmailsync.com/
• Drift – https://www.drift.com/  (check out our YouTube video on setting up Drift – https://youtu.be/JJqmKyF96h4)
• Calendly – https://calendly.com/
• Slack – https://slack.com/
• Tech Smart Boss YouTube Channel- https://www.youtube.com/channel/UC_-EZK0JIynlg_F5tqN1uyQ
• 5000fish (my main business) – http://www.5000fish.com/
• Yurbi (my flagship product) – https://www.yurbi.com
• Tech Smart Boss Facebook Page – https://www.facebook.com/techsmartboss/
• Tech Smart Boss Twitter Feed – https://twitter.com/techsmartboss

Thanks!

Thanks for listening and checking out the show notes,  any feedback, comments, or questions, send me a email at [email protected]