Resources, Tips, and How-To's for the D-I-Y Tech Smart Boss

Episode 23: How a Tech Smart Boss Creates a Contingency Plan for Their Business

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst.  In this episode, I go over a 5 step plan that I use to build contingency plan in […]

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This week’s Tech Smart Boss Cool Tech of the Week -> BriteVerify

Check out all the best of the week in Issue 27 of the Tech Smart Boss Newsletter. I mentioned the BriteVerify API above in the Video of the Week section, so I’m going to have it […]

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How I Used BriteVerify to Improve My Lead Quality

In this video, I walk through a setup that I did on my website to improve the quality of the leads I get from my website.   If you’re following a Content Marketing strategy, then you […]

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Episode 22: Customer Support Tech Stack (The 8 Things You Need to Deliver Stellar Customer Service)

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology.  In this episode, we’re going to discuss the 8 key pieces of technology you need to empower your […]

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This week’s Tech Smart Boss Cool Tech of the Week -> Slack

Check out all the best of the week in Issue 26 of the Tech Smart Boss Newsletter. I’ve talked a lot about Slack in the podcasts, and my company tries to have all internal communication and […]

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Episode 21: Benefits of Running a Debt Free Business (And Tips On How To Get There)

Why do most businesses fail? Generally, they run out of cash and in the extreme case their debt gets so large they can no longer service it, so they are forced out of business.  In this […]

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This week’s Tech Smart Boss Cool Tech of the Week -> Opera

Check out all the best of the week in Issue 25 of the Tech Smart Boss Newsletter. With new regulations in place to allow your ISP to sell your search traffic, (what edge providers like Google, […]

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Episode 20: How to Select a Customer Support System (The 10 Things You Should Know)

Every business needs a customer support process and technology to back it up.  But depending on your specific needs, that technology will look dramatically different.  In this episode, I cover the 10 things you should know […]

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This week’s Tech Smart Boss Cool Tech of the Week -> Privacy

Check out all the best of the week in Issue 24 of the Tech Smart Boss Newsletter. As a Tech Smart Boss, we have a lot of Cloud technology and online credit card purchases. If you’re […]

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Episode 19: The Good, The Bad, and The Ugly of Business Review Sites

Most buyers today check out review sites before making a purchase. But from the business perspective, there’s a good, bad, and ugly side to them. In this episode, I cover how you should deal with review […]

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