Check out all the best of the week in Issue 80 of the Tech Smart Boss Newsletter.
This week’s Cool Tech of the Week is Kayako. I’ve talked about the importance of Customer Service and having a robust multi-channel help desk and knowledge article site in multiple podcasts and YouTube videos (check out this episode).
My software business migrated from HelpScout to Kayako over a year ago, primarily for the completeness of the Kayako solution. For a price that is aligned well to small businesses, they have a complete platform that includes, chat, email, social media channels, knowledge articles, customer portal, SLAs and automation, mobile app, and more.
Over the past year, I have seen them improve and grow so I finally decided to list them here as our Cool Tech of the Week. Check them out and see if they may be a good solution for your business.
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