Improving Communication With Your Away Team

As any business person knows, communicating with your team is absolutely critical. This can be difficult if you have a team that is extremely busy or constantly in the field and unable to keep in regular contact. There are things which you can do in order to communicate better, however. Here’s a more in-depth look at how to do just that.

The Importance of Communication

Good communication is absolutely critical to any business in order for it to be successful. However, communication doesn’t mean that you simply give your team orders; it also means good listening. As a boss or manager, you have to make sure that you take the time to listen to your team, to actively solicit their feedback and to hear more about their concerns and issues. This will allow them to feel valued and you to have a more successful business. Good communication is about more than talking when you need something: It means setting aside regular time to both talk and listen.

How to Keep in Contact

When you have away teams, regular face-to-face meetings aren’t always going to be possible, and that can be a problem because engaging with employees directly allows you to collect qualitative feedback that can help ensure things run smoothly. As a result, constant effort is required to keep in contact with your team. Face-to-face meetings are always preferable but not always possible unless you use Facetime or Skype. You may have to resort to phone calls or text messages. Just remember that some sort of communication is always better than none.

Automate Communication Whenever Possible

Communication gets tougher the longer you have to think about it. Sometimes, using a CRM platform may be easier. You may be able to automate communications in order to save conversations or face-to-face time for moments when there are more important things to be said. Other times, you should keep regular appointments in order to ensure that your staff not only talks with you but truly understands the value of communication and how much you value it. Keeping lines of communication open is hard work. It takes constant effort from both parties, but as a manager, remember that your job is to set the tone and influence the culture of your office.

No matter how far away your employees get, it is your job to make sure that you keep the lines of communication open for the sake of your employees and your bottom line.

Here’s another article you might like: Why You Should Use Technology to Facilitate Communication Between Marketing and Sales

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