Knowing who your customers are is an important move for businesses to make. If you don’t know who your customers are, you decrease the likelihood of your marketing efforts being effective. Worse, you may leave those you have feeling like you don’t actually care about them, which may drive them away. So how do you get to know your customers better?
Collecting customer data and analyzing it can be a great way to get to know who your customers are on paper. You can look at things like age, location, purchase history, how they found your business, and maybe even what they thought of it. This can be a great way to find out what methods of reaching out to consumers are really working and who you are really attracting as a business. There are a lot of ways you can collect customer data, so it might take some work to figure out what method works best for your business.
Source: https://retailnext.net/en/blog/how-to-collect-customer-data-and-improve-shopper-experience/
Customers get frustrated when they have to repeatedly provide the same information. If you notice that you’re having this problem, you might want to consider creating profiles of your customers where you can keep important pieces of data that you’ve collected. This way, if you’re interacting with a specific customer, you can pull up their profile and have easy access to the information you’re most likely to need. You can get a quick handle of their history with your company, which may help you better understand how you can help them. This can also be a great place to include any notes of your interactions that may be useful in the future.
Source: https://www.podium.com/article/customer-experience-management/
Sometimes old fashioned methods are the way to go. Getting to know about your customers is about more than crunching numbers and analyzing profiles. Sometimes you need to add something of a more personal touch and actually talk to them. You might do so in person, over the phone, via email, or by connecting on social media. Whatever method you use, take the time to make your customers feel like you’re really listening to what they have to say. In doing so you may learn things about your business you didn’t know before.
Source: https://fonolo.com/blog/2018/04/why-active-listening-is-the-best-customer-service-skill/
It’s important for your business to get to know its customers as well as possible. If you need to get to know yours better, start by collecting data. Encourage customers to create customer profiles. Above all else, talk to them. They will feel your interest in them is more genuine and may be more likely to return to you in the future.
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