I’m always looking for the next cool technology and due to their excellent marketing, Paldesk crossed my desk and I wanted to take a closer look. These days you have to have omnichannel support as your customer requests can come from anywhere, chat, email, social media, smoke signals :-).
Paldesk aims to bring all those channels into a seamless platform so you can tackle all incoming requests. In this video, I go through the on-boarding and try to set up a few channels in Paldesk, but ran into a few snags. You can say, Paldesk didn’t feel like palling around with me when I gave it a try.
I’m sure they are working out the kinks, but I always share my results, so check out the video and leave us a comment on what you think about this video and Paldesk.