We talked about the importance of offering a live chat on your website in Episode 49 of the podcast. You want to make it easy for customers to contact you, but at the same time, you're not going to be live on chat all the time and you don't want your customers sending messages and getting no response back.
I recently came across a new entrant in the crowded chat space, Chaport, and wanted to give it a spin. What I really like about them, they have a free tier that offers many features that others charge for, such as 5, yes 5, live agents, offline messages, widget customization, multi-lingual support, and more. And their pro plan is affordable if you needed to move up in features or users. Plus they have a pretty aggressive roadmap.
Check out this video, where I go over Chaport, sign up for a fresh account, and walk through getting the chat widget on my WordPress site. I would say sign up today to lock in a potential gem of a chat tool that you can use now and in the future.