A digital transformation is underway, and the mundane tasks around the office can be done by a computer. Some people look at these changes as threats to the employee, but that is not the case. Labor is changing; it is putting innovation into the hands of the employee and repetitive tasks into the hands of computers instead. Let’s take a look at some of the new technologies boosting efficiency, productivity, and innovation:
Robotic process automation, also known as RPA, requires programming to get a system adapted to the business you have. These tasks include repetitive work that often reduces human error. Accounting and IT management are a few areas. This software is grouped with emerging speech, A.I., and data intelligence. RPA helps workers spend less time on repetitive tasks.
Testing is a large component involved. It allows agencies to receive data about their work processes that time and perspective may not allow without the help of a computer. The largest advantage these systems provide is automation. Triggers can then be set to allow one function to occur when a prior one is met or activated.
Check out Episode 86 of the podcast for more on the Tech Smart Boss take on Artificial Intelligence and how it will affect your business (if it’s not already).
Chatbots are customer service technologies to replace your call or help center. These programs recognize pre-set questions and answers which are written into their scripts. When a visitor on your website page asks the bot a question, the bot aligns that question with one of the pre-set questions in its script. Then the bot presents the automated answer to the visitor.
This system is known for increasing visitor engagement as well as increasing sales. That level of engagement can be pre-programmed based on the amount of detail you’re able to research. Technical help is available from programmers who deal only with chatbots.
The world is becoming more and more remote. Modern businesses aren’t looking at this remoteness as a negative way of doing business. Technology will be needed to make the most of remote positions, and this is where video conferencing is gaining ground. This technology is also simple to use.
It allows teams from all over the world to be localized through video, voice, and audio conferencing. Team members will have access to the same data shared during a conference. None of them have to be in the same office building for this to happen.
The next time you consider using technology for growth, know that you’re in the right direction. The ability of RPA, chatbot, and video conferencing all have a place within our digital transformation. These technologies give your business a competitive edge and greater efficiency. Try them out, and see what happens.
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